dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. That would indicate the base station and the handsets are in communication with each other. Options. They will charge £99 for a relocation. Then check your WiFi or Ethernet connectionStep 2: Order your TalkTalk Broadband service. Browse. Don't touch it. which will give you a general idea of VM fixtures and fittings. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The other is marked TV, & this is used for TV & Broadband. Thanks a lot. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. No, the ethernet cable is for a wired device if you have one. Push the red label end of the white cable, into the wall socket. 4 weeks ago. • Scroll to the HDMI port you connected the cable to. we’ve just moved in to our new house. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. I've got 2 wall sockets that I think are likely. But I have no Virgin Media Wall socket in my house. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Just joined. Failing this. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The box and cables may have been removed by the previous occupiers. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. First you'll need another Powerline adaptor. ahhh the rubbish that is CS - you could try this. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. . Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. I don't have a Virgin wall socket. At least spell your title correctly jeezus . The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. You can just disconnect the flylead from the isolator tho as it has a barrel on it. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. -a power cable for the hub's adapter. Now to my Issue: I opted for the self-installation ki. Got my virgin media self install kit but I don't have a virgin socket. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. That is a Virgin telephone socket. easy install. ThanksThe existing cables will be screw-on (11 mm spanner or pliers required). Everything is converted to specialised triple screened coaxial cable. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Virgin Media’s new Intelligent Wifi Plus service is available to customers to make their network faster (Virgin Media). if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We would like to show you a description here but the site won’t allow us. Hello VLNeedham. 1. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Post a photo of the "wrong" socket please. Re: No virgin media wall socket. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. 0 Kudos Reply. Options. We would like to show you a description here but the site won’t allow us. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONProject Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Manage Your Account. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Is it necessary to plug the cable to socket for having wifi, if so what can I. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. . So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. com How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. your Virgin Media phone, or 0345 454 1111 from another network. Or either the landlord or aerial installer are pulling a fast one. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayHi. Plug the cables into the Hub. . 1. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Dave. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. The new cables from your Quick Start kit will be push fit. The pre-install team number is 0800 052 1734. Re: Can the fibre optic cable from the wall socket to the ONU be replaced with a longer one. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Tudor. Forum; Apps. Booking an engineer is easy with Virgin Media. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. wall socket - landline? I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. The cable could be hidden within, or behind, furniture. Call the pre-installation and delivery team on 0800 052 1734. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . The wall box may be branded with the logos of an old cable TV. No wall socket for my broadband quick set up. correctly to the Virgin Media wall socket, please follow these instructions to get set up. How can I book a technician in QuickStart, set up and connections Wednesday;In your Stream kit you’ll find everything you need to get the Stream box up and running. Hi @bingoman000. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. If you require an alternative format bill, such as braille or audio, you will not be charged. If you are trying to do something else, please explain more. I cannot find a Virgin wall socket within my flat. You should see a welcome screen, then the Virgin Media start up screen. on 08-02-2023 13:33. . kirbyp4. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Virgin Media M125 Fibre Broadband. self install. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The wall box may be branded with the logos of an old cable TV company (not VM). James-30 wrote: ». Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. And on the back of the box. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. • Connect the power supply to the back of the new box, then switch on at the wall. 0 Kudos Share. But the metal isolator box looks like it might be the wrong way around. One branch goes to the modem and the other to the V6 box. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. The phone number doesn't connect you. Broadband. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. . 168. Look for the omnibox outside and trace the cable inside. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. Thank you for your post and welcome to the community. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Picture above. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Even sitting in the room above the router, the WiFi was dreadful. Our expert teams are on hand to give guidance and walk you through all the features of our product range to help you make the right choice. Connect the Virgin TV 360 box to your home network and you’ll be ready to watch recordings on any other Virgin TV box that’s connected to the same network. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. If you currently don’t have a Virgin Media network connection, we’ll send out an engineer to get you set up. 168. • Using your TV remote push the Input, AV or Source button. There should be a screw F socket on the bottom where the cable is now just pushed onto. And on the back of the box. Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Virgin Media service comes through this cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. I am going to cancel. Call the pre-installation and delivery team on 0800 052 1734. However, there is no Virgin Media Wall socket in my house. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. I wanted to check with people on here before trying to get an engineer in, just. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. I have also checked outside and there is no box either on my property or on my boundary wall. I cannot find a Virgin wall socket within my flat. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. I can only find the TV socket. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. The cable could be hidden within, or behind, furniture. Apologies for any cabling issues. a week ago. This includes: The Stream box. We have tried plugging it into the only box we found it would fit but no luck. When ordered it didn't say anything about needing a VM wall socket. I would love to help you get your service installed. The internal wall boxes are mostly oblong. 3 minutes ago. Virgin Media Wall Sockets: Do I Need One? Your answer is definitely yes. Tudor. Virgin Media uses a unique cable network that requires a specific type of. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . The multimedia socket has a coax options as does the virgin media socket. Trouble shooter. I've also got an old NTL phone socket so. I'm very sorry for any issues you've had in speaking with the team. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Browse Virgin Media Virgin Media Community. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNo wall socket to connect. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. All the wall sockets I can see are for BT. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Urgent: need WiFi ASAP! I ordered a broadband only package. 3 minutes ago. on 15-02-2022 10:03. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. All the cabling is the property of Virgin Media and must not be touched. Old Virgin Media box and poor signal. All. (I did this video to help/guide new engineer as I did not find any for my self when I started. If possible, I would like to get rid of this rather ugly white box and replace it with a socket that is fully. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Vonage 2nd line. Dave. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Tuning in. Hi there , welcome to our forum and thanks for your post. Stay safe online. Connect the Hub’s power cable with the blue tab. Its a flat £25 charge to move the connection points and rebalance power levels. Feb 22, 2022. I have received my quick start-up kit. Is it possible to ask Virgin Media to install a secondary fibre wall socket in my property? I'm having broadband speed issues with my new package and an electrician has told me. Router Plugin Port. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. If you're happy with this and for the charge we can make the arrangements for you 🙂. Thanks for posting, welcome both to the community and also Virgin Media. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Check your DMs btw. The cable could be hidden within, or behind, furniture. Manage Your Account. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. No vm wall socket. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. However the wall socket. My wall - 5351271. Get the Hub ready by connecting the wires. These enter my house via an air brick/vent very close to. Actually it is not a box it is just a cover to cover up the splitter behind it. Re: I need a wall socket. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. The cable line runs into the house to the socket but the router cable make end is - 5038783Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Re: Moving virgin media wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Once the new Hub arrives, please plug it in within 5 days. Can anyone - 5437858. I found this which seems - 5282154 - 2. ; If the TV box is connected to the Hub, make sure the. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections SaturdayA wall box may be branded with the logos of an old cable TV company (not VM). The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. 3 weeks ago. You can also add WiFi Max to our. . Account - Cable. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Willferox, May 6, 2022 #1. I have the new one as. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you have a working internal wall socket, located in the right place then order our QuickStart broadband installation kit. I have my original wall box still that has the CableTel logo. Hi i have received my broadband package but i don't have virgin media socket in the wall. Got my virgin media self install kit but I don't have a virgin socket. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. on 28-10-2022 17:29. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. When you place your order, we'll let you know. Please help. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeNo photo attached. Options. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Next, connect the power cable. You need a small spanner to remove this, then push the provided connector over the exposed end. Rob. 2. 95 – £ 59. At least 30Mbps download speeds in every room or £100 one-off credit. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. 19K; 36; 98; Sofia_B. 3 weeks ago. Virgin Media Quickstart set up. Hello sophieboulter1. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. I don't have a virgin media wall socket and this is stressing me out. Can someone come and set it up? 0 Kudos Reply. My dad bought the 1gbps package and arranged the delivery for - 5273209. Tried looking but can't see a way to book an engineer for this? Thanks. You can also check for a loose cable as not all properties have a socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. One branch goes to the modem and the other to the V6 box. - 52500241 ACCEPTED SOLUTION. I don't work for Virgin Media. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There is no additional slot. tion of your internal wall socket. on 17-12-2022 10:39. Home Phone. B&Q are running low on these however. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. 12-10-2022 18:51 - edited 12-10-2022 18:59. Hi mariz2198, thanks for posting and welcome to our community. Reply. Virgin Media; My Virgin Media; Shop; Help;. You need a Virgin Media wall socket to connect to their broadband services. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Virgin Media; My Virgin Media; Shop;. Step 1. Forum; Apps. No Virgin Media Wall Socket on 13-04-2022 14:08. Just joined. on 17-12-2022 10:39. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. 4. 3 Kudos Reply. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. VM BB TV Landline. Thank you for your post. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. 13. Red Light. In response to Jonny-M. Tudor. 2. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. VM will usually only supply a Quickstart to a property that had VM previously. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Only an aerial cable (pictured below) connected to a box outside my flat. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). We would like to show you a description here but the site won’t allow us. 18-02-2023 10:23 - edited 18-02-2023 10:33. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. So that, buyer must be prepare for this. The two sockets on the wall on the RHS are telephone sockets. wall socket. Had arranged self-install as per suggestion from VM. £8p/m extra or included with Gig1 or Volt. sophieboulter1. #2. We would like to show you a description here but the site won’t allow us. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Damaged Wall socket. There are two options for to your TV. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayon a domestic hub you look at the values thus. VM don't use fibre inside the property. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Thanks again. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The previous tenant had virgin - 4955543Re: Wall socket. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Threatened "Do this within 12 hours. I don't have virgin media wall socket. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. The other is marked TV, & this is used for TV & Broadband. The Stream remote. wi-fi. You’ll know it’s ready when the white power light at the front of the Hub is on.